Good communication is the key to encouraging your auction buyers to leave you positive feedback. Such communication also helps avoid most negative feedback on eBay.
1. Good Communication Prevents Misunderstandings
Good communication helps to avoid misunderstandings. For example, if surface shipping takes six to eight weeks but the customer doesn’t know this, he may expect almost immediate delivery. When such quick delivery doesn’t materialize, he may feel that he has been cheated or that your service is slow and poor.
Thus, try to spell out delivery time frames and other details as much as possible. Is your refund policy clear? Is your product clearly and accurately described in your auction ad? Does your product’s quality meet or exceed the expectations created by your auction ad?
2. Prompt E-mail Response
If, for whatever reason, your e-mail response is slow, the customer may assume that you aren’t delivering on your promises. Prompt e-mail communication can help reassure the customer and gives evidence of good customer service.
3. Encourage Queries
Basically, state in your auctions: “If you...
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