The word outsourcing today is often heard in the world of business. Outsourcing is something that affected the way people run their businesses in the whole world. So, what is it about outsourcing that created so much change in the business world?
First of all, outsourcing is a simple agreement with a third party to perform a service for a company. Outsourcing today is utilized by many companies by paying an outsourcing company to handle a part of the companys function. This is done in order to save money in terms of cheaper services provided by outsourcing companies, better or equal quality in work, and also to unburden the company resources for other important functions to let the company grow.
Outsourcing services have begun with the data processing industry. However, because many companies are now realizing the full potential of outsourcing services, more and more services are being outsourced, such as call centers, tele-messaging, help desk, and others.
Think of Company A as the parent company and Company B as the provider of outsourcing services. Imagine that Company A needs a call center in order for their clients have a way to contact them. However,...
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