In case you’ve missed it, the Web has changed; it seems like just yesterday it was good enough to take all your brochures and advertising collaterals and convert them to digital format, add a little search engine optimization, throw-in a little PHP programming and bingo, you’ve got a website. And if you wanted to show how cutting edge your company was, maybe you’d add a little dash of Flash animation, or some royalty free music. Well here’s a bulletin from the frontlines, that isn’t going to cut-it in the new multimedia Web-business environment.
Almost daily I receive emails from people asking me to review their websites and tell them why they can’t convert visitors to customers even when they are attracting significant numbers of visitors on a regular basis to their sites.
The answer is both simple and complex: simple, because these websites fail to communicate the company’s message in a meaningful manner to their visitors, which means no dialog is opened, and without a dialog, no business can be done; and complex, because the implementation of the solution requires a new way of thinking about communicating with your...
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