The Customer Is Sometimes Always Right?

In short, yes uhm well, no maybe sometimes? O.k., so you might have gathered by now that there is no short answer. Anybody who truly believes that the customer is always right hasnt really given this policy much thought.

When was the last time someone came into your business, or called on the phone, or better yet emailed you with a throbbing case of the nasties? Our business is located just outside of the city with a bus stop in front. We also own several niche market web sites. Do you suppose we get our share of interesting characters?

Somehow, this philosophy/policy of, The customer is always right has been branded into the consumers psyche and repeatedly shoved in the face of business owners, managers, and employees. Having worked in Law Enforcement for several years, were taught by our instructors and leaders to consider the spirit of the law versus the letter of the law. These considerations dictate whether or not the cop is going to give you a ticket for going 5 miles over the speed limit. If were to follow the letter of the law, were going to go by the book each and every time without exception. Its the spirit that allows us discretion to listen to a...