You’ve spent a good deal of time creating an awesome website with very enticing advertising copy that is very successful in getting your customers to click the “Buy Me” button. However, after examining your websites logs you’ve come to notice a very ugly pattern – your customers are abandoning your website after they decide to buy your product (after they click the “Buy Me” button). This is called shopping cart abandonment, because it is usually the purchasing process within your shopping cart that scares the customer away.
Let’s go over 5 ways to reduce shopping cart abandonment:
1. Be crystal clear as to what needs to be done: Complex shopping carts are a sure way to scare away potential customers. Make sure the instructions on what needs to be filled out are simple, easy to read, and easy to edit. Also, if the checkout process is multi-paged, make sure the button or link to get to the next page is clearly displayed.
2. Add a progress meter: The typical purchasing process for a given product on a website is multi-step (multi-page). While it is good to keep these steps to as few as possible, it’s even...
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