Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service not sales.
Competition and technology now give customers almost unlimited choices, so agents are...
Customer Relationship Management For A Higher Level Of Customer Service
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or...
When I bought my house nine years ago, my son was about to turn three and I reveled in the security of owning my slice of the American dream. Being a single mom was (and is!) both challenging and rewarding, but I knew that having a house to call my own was the best thing that ever happened to my...
Your employees are the biggest asset you have. Their performance and attitude can result in the success or failure of your business. The most difficult part of any managers job is people management. He or she is required to lead, motivate, train, inspire, and encourage. On the other hand,...
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have satisfied customers. No! What we all should be seeking is to have loyal customers.
Research has shown that 65% of customers say they are loyal. You may be...
Haley, a self-assured real estate broker, should have been happy with everything she has achieved in life. Yet despite all her career and material success, there is still one thing that eluded her grasp: contentment. Even if people saw her as being very beautiful, in her mind, she was so far...
Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever.
Customer...
About a year ago my family and I began making plans for building a new home. My husband and I had never built a home of our own, but we wanted some say in the lay out of the house and in the details of the house that would make it feel like a home for us. We began consulting an architect and we...
A Short list of Points before Starting a Home Based Small Business
Home based Small Business – An Alternative Career
Starting a home based small business is like living an American dream where money making and living a desired lifestyle is the best of anything.
A small...
Creating a New Standard of Excellence Six Things You Can Do
Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, Would you be available between one and three?...
The Romans were the first civilization to sell promissory notes at a discount, beginning the industry of factoring. America was built largely on the possibilities of factoring, when colonial businesses were factored by Europeans willing to invest cash in exchange for the promise of large...
Many job seekers find themselves overwhelmed with dread at the prospect of hunting down a new career position on their own. That’s why many people hope to hang their hats on the experience of executive head hunters...