If youve been in business very long, youve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one thats going to shut your business down because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason.
It doesnt happen often, but if youre going to be in business, you will run across some nut cases from time to time. Some can be diffused, some cant. Thats just the way things go in business.
There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them and without telling them you hope they get cancer and die!
Here are some tips you may find useful
1. Dont take it personal
There is one thing that almost all nasty customers have in common. They try to attack you on a personal level. Name calling is not unusual. When you take it personal, you are likely to get into a yelling match with the customer which resolves...
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