A Line for Every Extension

| Total Words: 420

I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn’t the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn’t do much in the way of transactions over the phone, the system I put in place in the late 90’s had served us well until very recently. As of late, I have had vendors who had traditionally reached me by phone sending me e-mails. They were complaining that it’s often impossible to get through to me. I looked into the matter and this is what I found Most of my employees were spending a great deal of time talking on the phone. They weren’t talking to vendors, customers, service providers or other business entities. Instead, they were utilizing the phone for personal reasons.

Don’t get me wrong, I’m not the type of boss who thinks it’s never acceptable to...

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