Ask Don’t Tell Leadership – How Do I Create Accountability As A Leader?
Question: I own and run a company, but my leadership skills are sometimes lacking. My Senior Team refers to me as Mr. Softy, because I fail to discipline those who breach company policies. I am having particular difficulty with my VP of Sales. While he does bring in new accounts, he consistently enters them incorrectly and causes all sorts of problems for production staff. My team keeps telling me to let him have it, but I am not sure what to say. How do I make him accountable without simply firing or threatening to fire him?
Answer: Congratulations! You are already demonstrating great leadership wisdom by seeking solutions aside from threatening job loss. The accountability you want would never develop from firing or threatening to fire, anyway. Exceptional leaders build accountability and empower their employees by asking them questions. My philosophy of leadership is ask, dont tell. Although you have identified the VP of Sales as causing the current problems, make sure you have all the facts. This could be a great opportunity for you to build accountability not just in this...
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