Battling with Customer Service: How to Win the War, Part 2 of 2
If youve already read Part 1 of Battling with Customer Service: How to Win the War, congratulations! Youre halfway to becoming a pro. Follow these last five steps and youll be on track to bending the minds of customer service representatives everywhere. Without further ado
6. Dont drink and dial.
It seems like a good idea at first; the mind says no, but the six-pack says yes. Youve had a great relationship for years. Why throw it all away over a silly dispute? You decide to pick up that phone, one last time, and see if they realize what theyre missing. Has this logic ever worked? Heres a hint: no. Calling customer service in an obviously altered state of mind will cause your pleas to fall on deaf, yet slightly amused, ears. If you want customer service to take a complaint or concern seriously, save the six-pack for when you call your ex.
7. Call during off-hours.
Yes, hold music is corporate Americas version of water torture. To keep your sanity intact, try calling during off-hours. What are off-hours, you ask? If Company X has 24×7 customer service, try...