When it comes to business and sales, building a strong relationship is critical. The stronger your relationship is with your customer, the more likely they will be to refer you business.
Every day, make an attempt to build on the relationships you have with your customer. Dont just say hi as they walk in and goodbye as they leave.
The last thing you want to do is make your customer feel like a statistic.
Let them know that their business with you is appreciated. Talk to them, strike up a non-business conversation with them. It could involve just about anything, such as the weather, sports, a movie, pets, etc.
Non-business conversation puts your customer at ease and gets them talking. The more they talk to you, the more they will open up to you, opening the door for more sales opportunities.
Or, you can keep it simple. For starters, get to know you customers by name, than address them by name. Say things such as, hows it going today? Or how was your weekend? Or is there anything I can help you with today? Make your presence known and felt.
Your customer wants to be appreciated, so take a few minutes of your time to show them that you...
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