All businesses strive to provide excellent customer service, but theres a fine line between service and servility. Extreme servility is called obsequiousness. Now theres a word for you to know. Even if you dont know what it means, youve experienced itmaybe in a restaurant, a clothing store, a car dealership, anywhere where employees hope that by virtue of their attention they will make sales or garner large tips. Its one thing to be attentive and meet customers needs; its another to be so present and in their face that customers think you want them to adopt you.
A few months ago, I ordered a gift of steaks and roasts from a meat mail order business for some family members. When no acknowledgement came, I called to find out if they had gotten their present. As it turned out, the parcel delivery service had left the package at the wrong address, but the people who had received it in error were honest enough to immediately call the intended recipients to let them know about the mix up.
The only person who had made a mistake was the delivery man whod misread the mailing label, and no one ever heard a word out of him or his company. The same cant be said for the meat...
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