As she rushed through the office, Kacy Dillon, the divisional Director stopped briefly by Ian Brechin’s desk, gave him the “thumbs-up” sign and said “Great job, Brechin, you did well!” She then sped off in the direction of her next meeting leaving Ian a little bemused. He was struggling with this new computer system and had just crashed it for the third time this morning. Was she being sarcastic or was she referring to the major deal he had just closed with what was to be the company’s largest client. Hopefully the latter!
From time to time you can see examples where managers act as spectators. Their behavior; the words they use and their body language would not be out of place at a soccer or baseball match. They would be sitting in the stands chewing on a hot dog, swigging a beer and shouting criticism at the players (their staff) on the field. There is very little connection between the manager and the staff other than they happen to be sitting in the same building.
This image is used to highlight the profound difference between the ‘manager as coach’ and the ‘manager as spectator’. A coach works...
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