A farm equipment company in Canada is blazing a new trail in customer service. REM Enterprises Inc. of Saskatchewan, Canada has developed a Charter of Values. This charter essentially lets customers know what they can expect from the company whether they are a customer or not.
The basics of the REM charter is
* Joy
* Character
* Integrity
* Honour
One of the statements in regards to character reads, We are committed to corporate and personal integrity every day, through every transaction, in every relationship.
I dont know about you, but this statement alone would cause me to be interested in the company and Im not a farmer. Any integrity test is challenged when you do not ultimately make a purchase, but when that integrity remains intact trust is often the reward.
This charter bears a striking resemblance to the Arena Football Leagues Fans Bill of Rights. This league-wide document delineates some of the following expectations
* The events will be wholesome in nature.
* The events will feature fair competition.
* The players will give their best effort.
* Fans will have access to players and coaches...
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