Customer Service And The Heirloom Factor

| Total Words: 539

A couple in Colorado discovered a game they enjoyed. The game was not available in any of the box stores they visited so they conducted an online search one Christmas.

They had first observed the game a year before. They loved the fact that while the game was fun it also provided a perfect tabletop feature for their home adding a unique aesthetic to their home.

As they had remarked positively to their hosts about the game the year before so had many others as the one-of-a-kind game eventually graced their own table. As a family gift to themselves they conducted an online search hoping to find and purchase this unique game.

Their online search led them to a couple in Utah who handcrafted this game. The husband made the board out of the specific wood type of the customers choosing and supplied game pieces that fit their dcor or preference.

The wife utilized a toll free number to access the company and was surprised to reach a grandmotherly voice that was profoundly interested in the specific needs of the family. It seems she and her husband make these games and travel to craft shows and other events to sell them. The online store was a relatively new...

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