Everyone is periodically faced with an angry person, and can be challenging to deal with. Id like to share a few ideas in how to react to anothers anger, whether its a spouse, friend, or even a stranger. Some of these will also apply if you are angry yourself, which of course is something to avoid in the first place.
Listen – Let the person vent a little, and get their words and feelings out. If you interrupt them too quickly to defend yourself, its going to just make things worse. Wait for them to finish or for a pause. Being a good listener is an important skill in many other situations also. A good technique for listening is to ask questions. It not only helps you understand them better, but shows them you truly care to understand.
Stay Calm – Dont go into anger mode yourself, it just compounds the situation. Just remind yourself that anger is unlikely to accomplish anything good, so why do it.
Validate – Validate their anger, do not just dismiss their emotions just because you feel its unjustified. The fact is that they feel this way, and you will help the situation by accepting and acknowledging the way they feel. Let them know this...
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