Most people who work in an office environment, buy computer products, or have a computer at home have had the fun experience of dealing with technical support. Its not always the easiest, or most pleasant, experience but hopefully this article will help you make the best of the situation the next time you call. Below you will find a list of things to keep in mind the next time your computer breaks down.
1.Stay calm Dont yell at the support person on the other end of the phone. He is there only to help and the more angry you are the less help you are going to get.
2.Get to the point Ask your question or explain your situation right away. Don’t beat around the bush.
3.Dont be arrogant You are calling technical support because you need help. Dont try and be a smart guy.
4.Call for yourself Dont call for a friend, relative, or coworker. Its very difficult, for the person trying to help you, when you are repeating information that you got from someone else.
5.Stay at the computer Make sure you are at the computer with the problem when you call. Its hard for someone to help you through a problem if...
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