Defining A Better Fit For Your Data Center Outsourcing Needs
The key to a successful outsourcing relationship is identifying a partner who can provide cost-effective solutions with the relevant resources and the ability to adjust services as business changes over time. Outsourcing decisions should be made by examining whether an organization is effective and efficient in providing a function that is strategic to the business. IT operations and support organizations are often viewed as an overhead that provides a commodity function that can be easily and safely outsourced. However, IT operations and support functions may be core capabilities because flexible, stable and reliable operations are the foundation for enterprise applications and business processes. IT operations outsourcing proposals are often evaluated and executed with inadequate information about services and costs. The result may be an agreement that does not define the full set of services required, does not result in expected cost savings, and requires retaining a significant number of internal staff to close service gaps and monitor the outsourcer. Good business decisions are based on understanding...
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