We all understand the importance of good people skills when it comes to our interpersonal communication it helps us get the results we need. Our communication determines the opinion others have of us knowledgeable or ignorant, pleasant or rude, professional or immature. Most of the time this is in face-to-face or telephone conversations where we have some control over the impression we make on others.
When it comes to netiquette (Network Etiquette), its not as easy to control how others perceive us, and yet its even more important. Why? Because what you write and how you use email can affect whether your email gets delivered, read, or responded to and what that response is! In addition, there are numerous technology traps that are easy to fall into. Have you ever seen someone accidentally send an angry or sensitive response to a huge group of people by using the Reply All key?
And before you say to yourself “I already know” and stop reading this article, realize that every single one of us could benefit from a few simple reminders on the proper use of email, not just from a personal view but also from a business standpoint. If you’re doing...
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