These ten commandments of human relations aren’t original to me, and I don’t know the source. At the same time, they don’t go out of style or out of date if you are in business. Everyone in your business must imbue their efforts with these commandments. They are required in every type of relationship be it marketing or selling to clients, providing customer support before or after the sale, working with and negotiating with vendors or your support team and of course internal to your organization.
These skills are not the sole domain of your designated human resource professional. In fact they should be part of your company’s Hedgehog Concept
As the leader of your team, go through these commandments and consider how well you and everyone on your team abides by them. Encouraging their use just might smooth some ruffled feathers or diffuse a tense situation.
1. SPEAK TO PEOPLE
There is nothing like a cheerful word of greeting. To really connect, look them in the eye as you speak.
2. SMILE AT PEOPLE
It takes 72 muscles to frown, only 14 to smile. They can hear the difference in your voice – even over the...