The most unique feature of todays phone systems is that they link phone, computer and fax into one integrated package. Many businesses do this by installing their own wiring, called CAT5e, instead of using the old phone company cables.
All systems begin with the basic ability to send and receive local and long-distance calls world wide. Common features include call waiting, call forwarding, remote access, and caller ID. For business applications, phones must offer more. Perhaps one of the most useful features is the auto-attendant. When customers call in, they hear an automated menu of options. This may include instructions to press particular numbers to reach divisions within the business (press 1 to reach sales, press 2etc.). Menus can be set up to automatically change after regular hours and on the weekends.
To avoid customers feeling as if they have been dropped into space while on hold, most systems have music on hold features. More sophisticated systems can allow different types of music to be programmed for different types of customers.
When the call is moved from the switch board to an employee, other features are important. The system should...
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