Getting the Most Out of Your Next Customer Support Call
Consumers will spend millions of dollars on electronics this year.
Now we all know the frustration that can quickly set in if the new piece of electronic equipment you purchased doesn’t work as described out of the box. That situation can be even more frustrating if there are children involved.
There generally are two types of issues that come into customer support centers. First is a standard “not working properly” problem where a piece of equipment doesn’t work as it’s supposed to. For example, you purchase a new digital video disk player and the movie won’t play.
The other type of issue is missing parts or accessories when the manufacturer doesn’t include all the necessary components in the package. For example, your new personal computer does not have the power cord.
These types of issues are inconvenient to the consumer but are often very easily resolved. Consumers can take several steps to prepare themselves before they call customer support:
* Research. We’re all eager to get the new electronic gizmo up and running, and we...
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