How to Create a Web Help System

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How to Create Web Help
Web Help (also known as Website Help) is a help system that can be published on your web server or put into a shared folder of your local area network, so other people can access it via a browser program like IE, Firefox, Opera, Safari, etc. Thus, a Web Help system is actually a set of HTML files containing help topics from your help project. Of course, it should also include the table of contents and the keyword index to provide easy navigation for the end user.

A Web Help system can be used as an alternative to or together with CHM HTML Help. While HTML Help in the CHM format is mainly used as a local help system for a desktop Windows application, a Web Help system is available to your users on the product’s home page. This will help you reduce time and efforts spent on customer technical support because you can simply direct your users to a web page with the resolution section that is located on your Internet website. Moreover, a Web Help system is probably the only document that contains lots product-related keywords, which can help you in getting more target traffic from Google as well. That is the reason why many companies from...

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