Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us?
Being in business does not guarantee success. The last thing a business owner wants is to lose our business, so when something goes wrong and we are the customer, do we just accept it and walk away forever or do we seek satisfaction. Of course we often complain, but then again we probably would not remain a customer.
Here is a suggestion to be a satisfied customer more often. Know what you want that will make you happy before you complain. Here is an example.
Last week I bought a pie at a national grocery chain. It was on sale and when I went to eat it, it was the worst thing I ever tasted. I looked for my receipt to return it and noticed that the pie which was supposed to be $2.50 was charged to me for $4.79.
On the way to the store I decided that I would ask for a total refund and a new pie. When I went to the customer service desk, I told the guy working there what I expected for my trouble. He said wait a minute and went into the back office. When he came...
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