Good customer service is crucial to success in business; there’s nothing high-tech about helping customers get exactly what they need. But technology can make the process easier and more efficient.
For most small businesses, investing in information technology (IT) can pay dividends in more ways than one. Not only can technology help companies establish a corporate identity and lower the cost of doing business, it can also help level the playing field.
The Dell/National Federation of Independent Business (NFIB) Small Business Excellence Award, established in 2004, honors small businesses that instill the spirit of innovation and apply IT to improve the customer experience.
Think big, win big
The winner will receive $30,000 in technology and professional services from Dell; a Day with Dell program with Dell executives, including Michael Dell, to share best business practices; a lifetime membership to NFIB; and other prizes. Nine other companies will receive a Dell Latitude notebook and a one-year membership to NFIB. The finalists for the 2006 award are:
-> AMAD Logistics, an international freight forwarder and logistics company.