Imagine thiseverybody walking the universe with a piece of tape across their forehead saying Make me feel important .
This is the essence of sales and providing outrageous customer service. Its also the essence of building a great company and attracting all-star talent.
Think about when you were provided a service or sold something. Doesnt it feel good when the service was provided in a quick, timely, efficient, and friendly manner? It feels so good that you will go back and buy more (even if you dont need anything) because you want to be around that feeling.
The following is a great example from one of my clients:
Paige had two wrist watches that needed to be fixed. Walking into the jewelry store she remember thinking and assuming that something will get accomplished but probably only half way, and this would most likely be a process where she would have to keep calling or coming back.
To her amazement she was greeted with a smile and open arms, and the owner immediately confirmed to her no worries that both watches would be ready within a week and that she will call her personally when ready. Paige noticed in those few minutes that...
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