Want to drastically cut the workload in your business, reduce the emotional drain to nearly nothing, and inject more pleasure into your work day?
Here’s a secret — check your client list.
Got customers who often call you in the middle of the
night with emergencies (real or imagined)?
Or demand you work every weekend to keep their rocks
out of the fire?
Or consistently pay late, though they refuse to wait
for your services?
Well, here’s the executive summary: troublesome clients will — if you let them — account for a disproportionately large part of your workload and emotional strain.
Meanwhile, they’ll account for a surprisingly small proportion of your profits. The 80/20 rule says that 20% of your clients will be the source of 80% of your profits, and vice versa. Guess which side those problem clients are lined up on?
This means you’re probably spending more than three-fourths of your time servicing hard-to-please, money-draining customers who are unlikely ever to contribute to your retirement (may even be interfering with it)....
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