Microsoft’s Dynamic CRM 3.0 works the way that CRM technology should work. It can easily become integrated with your staff’s existing software and business tools. It also readily adapts to your business’ present workflow and methods of operation. Your IT manager can easily and fluidly modify data fields, application forms, and records of relationships while adding new objects and activities without the need for writing any code at all, thus making it very easy to tailor MS CRM 3.0 to the specific needs of your business. Automatic task assignment and next-step suggesting are included in the program, making managing your workload that much easier.
There is a marketing automation module with the software. This makes it even easier to put together lead lists and customer lists, put together target-market campaigns, and track those campaigns’ progress while at once following up on them. Along these same lines, there is a quick campaign wizard that allows your salesmen and marketing department to send out blast e-mails quickly and almost without effort to lists of targets and then track the results. There is a service scheduling capability that permits...
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