“Let me transfer your call.” What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, “Let me transfer your call?” Feelings of frustration set in and your confidence in the company you dialed begins to diminish. It’s a game of musical phones played to a tune that no one enjoys.
If you don’t like being transferred from person to person over the phone, your customers don’t care for it either. There are a number of ways to transfer callers without creating more problems along the way.
Listen to the caller’s issue. Even if you think you know immediately what people want and who can help them, hear them out. Don’t interrupt. You could learn something that will change your mind about how to handle the call.
Avoid saying the word “transfer.” Tell people that you need to “send” their call to another department or employee. Offer to “connect” them or “put them through” to someone else. Using a different term...
To view and download this full PLR article, you must be logged in. Registration is completely free. Once you create your account, you will be able to browse, search & downlod from our PLR articles database of over "1,57,897+" on 1,000's of niches and 200+ categories without paying a penny. Click here to signup...
