It is very hard to be “the new guy in the block”, since in most of your interactions you will have to try leave good first impressions. Some say it is most important to be yourself and care about others and things will turn out great. It is the same with companies. Read further for deeper insight into this.
Being new means you have to build trust and reliability from the very beginning, so that your clients feel comfortable to do business with you. Building trust requires consistent efforts in every channel of communication with clients. It is rather clear how you can do that in your interactions eyes-to-eyes. But:
-> How can trust be built when you do not physically meet your customers?
-> How can you build trust when you can not smile and use your friendly voice?
-> How can you get over the concerns about Internet privacy and security?
Most of your visitors search for credibility indicators on your website before they leave you their money. What matters is the whole online experience you are providing them: website look, navigation, content etc. If you have done all that right, by placing a chat button and giving guarantee of...
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