One Thing At A Time: 2 Simple Steps To Organizing Your Customer Communications
Customer service communication is a concern for any E-Biz owner youve got to respond to every inquiry, address every issue, and still find time for the many other responsibilities running an online business entails. According to E-Biz attorney Cliff Ennico, Customers today want instant answers and get miffed if you take too long getting back to them. With so many emails and voicemails to answer, and only so many hours in a day, it becomes an increasing challenge to keep up with it all. While you cant please everyone, Ennico suggests some steps you can take to stay on top of your customer relations without sacrificing your every spare moment:
DONT Answer Email in Real Time
Stopping to respond to every email, as it comes in, can become a real source of distraction. Instead, budget blocks of time specifically for clearing your inbox. Depending on the volume of emails you get, you may need to set aside anywhere from an hour to a few hours, at least twice a day, to answer customer service emails. Explains Ennico, That way, even the most impatient buyer is never more than a few hours...
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