The most effective tool in a manager’s toolkit for dealing with poor performance is coaching. Not screaming at them from the stands and withholding rewards but working with them down on the pitch to find out what’s causing the problem and building their fitness and stamina like the corporate athletes they should be.
The study of how we interact with one another in society is called Transactional Analysis. This research has broken down the complexities of the hundreds of interactions that we have every day into a simple model.
In principle there are three modes we can adopt in any transaction that we participate in with another human being. We can choose to be Adult which is a non-judgmental, constructive approach. We can choose to play the role of a Critical Parent which involves being highly scathing and negative or we can choose to take the role of child. There are a few variations on the child role but the simplest is the submissive, fearful role a bit like catching a rabbit in your headlights.
It goes without saying that the most progress in any transaction is going to made if both parties adopt an Adult role. Parent to Parent transactions...
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