I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesnt have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients.
For a hosting company to be successful, they must be able to attract new clients to their service and keep their old ones. A host can build a large customer base in a few months, the hard job is keeping their clients.
The Types of Support Services
There are many different ways a host can offer customer support to their clients, I have listed just a few below:
Email Support
Telephone
Support Desk
Live Chat
Knowledge Base
Many hosts now offer 24/7 support as well, any new host should consider offering customer support around the clock, it can cost a lot to run this type of support service, however many clients do expect 24 hour support.
Email Support
This is a basic support system using emails, it can be a slow form of communication if the host or...
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