Quin Jerome is Sales Director with a clothing company. He is a talented talker and entertains major clients on a regular basis. One summer he was deputizing while the CEO was on vacation and found an entry in his planner that just said “11.00 – 12.00 Wander”. The CEO’s PA clarified that it meant walking the production floor to talk with the machinists. “But I don’t know what to say to them!” said the gifted raconteur.
Curiosity is the real key to uncovering performance that deserves recognition. Managing by wandering about (MBWA) is a technique first recognized in the 1980’s by quality guru Tom Peters. He found that some successful organizations got that way by encouraging managers to get away from behind their desks on a regular basis. With the emphasis on wandering, which is a slow process of following your nose, you will find yourself being drawn towards areas of the business you might not otherwise visit.
You may find yourself speaking to people who are hidden away from the light of day and by asking the who, what, where, when, why and how you’ll discover things about your own business that would never have...
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