Screener and Voice Mail Tips to Help You Get to More Buyers
Here are some ideas to help with screeners and voice mail.
Don’t Get Lost in the Phone System Bermuda Triangle.
When initially trying to locate a decision maker you’ve never spoken with, if you detect even the slightest bit of hesitation in a screener’s voice when they give you a name, continuing questioning. Nothing is as frustrating as being shoved from one unwanting soul to another like a hot potato. Find out the title and department before you’re sent there.
Ask for the Highest Level.
Find the level higher than the one that typically makes the decision. This way, if you need to be referred, it’s better to say that you . . . were speaking with Karen at Mr. McNabb’s office, and she felt that Ms. Collins would be the person I should be speaking with. It’s important that you don’t imply that Mr. McNabb said that she should buy from you; just let them know that you’ve come from above and your call will implicitly carry more clout.
Go to Other Departments.
This also works when an operator or screener is not authorized to...
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