Daily we are recipients or presenters of customer service skills. It does not matter whether you are at work or play; we all utilize and experience these skills. A CEO of a large company utilizes customer service skills frequently when working with his clients and his management team. A lady shopping for a dress is a recipient of this skill set. If effectively applied, the CEO will retain and please his client, and build camaraderie among his management team; the lady shopping will be pleased with her experience and return again.
What are the skills needed to win in Customer Service? Listed below are some of the most effective skills needed to excel:
1. Active Listening SkillsWhen someone is having a conversation with you it is very important they feel you are paying attention. I am sure everyone has experienced at some time or other conversations with people that are passively listening while glancing around at other things while talking. How did you feel? Do you think they heard you? Or perhaps you have the person who is a constant interrupter. Another sign they are not totally focused.
2. A Passion to take care of the CustomersIt is very evident when...