Most people would assume that the most stressful job for a retail company falls squarely on the shoulders of the sales staff. Sales personnel have to deal with the pressures of facing the customers on a regular basis, as well as finding ways to work around the usual objections. There’s also the stress and anxiety often associated with having to deal with some of the more hostile customers that one might encounter. This is true whether you’re the one doing the marketing or if the customers come to you.
However, the notion that salesmen have more stress and anxiety than anyone else in their companies is false. The harsh reality is that, most of the time, the stress and anxiety of the sales staff pales in comparison to what one other division of the company has to handle. For anyone that’s worked in that sort of job, customer service is the prime incarnation of a high stress and anxiety job.
Customer service personnel are typically expected to handle pretty much any possible complaint or problem a customer might have. While most products of a technical nature, such as computers and consumer electronics, defer technical problems to technical support,...
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