Switching credit cards & loans what makes you change provider?
The latest moneyfacts.co.uk user polls have revealed that 38% of us have changed credit card provider due to bad customer service. On top of this, 36% of us have avoided a particular provider because of a friends bad experience.
As far as personal loans are concerned, 18% of us have changed provider due to bad customer service and 40% of us have avoided a particular provider.
These figures show that customer service is still something that is important to all of us. If we have a query or problem with our personal finances we expect to be treated fairly and to get the help and information we need.
Word of mouth is also a huge influence when deciding with whom to take out a loan or credit card with. If we have had a bad experience with something we tell everyone. Unfortunately for these providers, it is rare for us to tell friends how helpful or good a particular service is.
Less of us move our personal loan due to bad service than we do our credit card. The main reason for this is that there are often penalties for repaying personal loans early. This can equate to...