It is one of the supreme ironies of the Internet that the computer, so long derided as impersonal, is now being used to create highly personal experiences for Web site visitors. Because a computer can sift through vast amounts of existing information according to preprogrammed rules, computers can now take company information (or special interest information) and combine it with information supplied by prospective customers and digest it in a way that is meaningful to each individual.
What are the best ways for businesses to personalize selling and customize products in order to build business. Although many of these methods are still in their infancy, a great deal can be gleaned as to current strategies and technologies and techniques and strategies can be implemented.
To attract new customers, companies can now establish Web sites that provide highly individualized recommendations based on information provided by the customer. In this way, it’s possible to tell a prospective customer exactly which product, among a plethora of possibilities, is just right for that individual or that business. The strategic idea behind these efforts is clear: By empowering...
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