Tax Preparation Software: The Good, the Bad and the Ugly

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Tax Preparation Software: The Good, the Bad and the Ugly

The medium is the message, it’s sometimes said. Think of Franklin D Roosevelt and his fireside chats to the nation. In a pre-TV era, the radio was the perfect medium to have a conversation with the American people. He could get his reassuring message right into folks’ homes, and become a part of the family. A different medium, for example a grandstanding speech, wouldn’t have got the message across as effectively as an intimate radio chat. The medium most surely was the message.

But let’s come back to the 21st.century and something close to all our hearts: tax preparation, or, to be exact, tax preparation software. Unfortunately, this particular medium seems to be giving out mixed messages, although software programmers and vendors would reassure us that we can complete tax programs quickly and accurately, click print and produce a tax return destined to meet the IRS’s requirements.

Seems clear enough, so why the mixed messages? One of the main criticisms levelled at tax preparation software is its one-size-fits-all approach. Its critics, businessmen in the main,...

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