Every business has a department that deals with complaints from customers. At the IRS, this department is known as the taxpayer advocate office.
Advocating for You
The purpose of the taxpayer advocate office is to provide taxpayers with a friendly source to handle customer service issues. The office is run independent of the IRS and has offices at every IRS center in the nation. The taxpayer advocate has a stated goal of resolving your problem with the IRS in seven short days. It doesnt always happen, but it is a nice goal.
The taxpayer advocate has a surprising amount of power. The advocate agents can rifle through the IRS computers at will, which makes them great at locating filings the IRS claims never occurred. The advocate can also stop collection efforts by the IRS and even release tax liens on your bank account or property. Basically, the advocate office is the place to go when you think you are getting a raw deal from the IRS.
The taxpayer advocate agents do not take any old case. In general, you have to show the IRS is unresponsive to your problem or causing you a major hardship. For instance, if your correspondence to the IRS is not...
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