The Definition Of A Work At Home Call Center Agent

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The Definition Of A Work At Home Call Center Agent

At the present time there is an estimated “100,000 home-based phone representatives” employed throughout the United States. According to predictions made by the Gartner Group, it is believed that by the end of 2006 approximately ten percent of all call centers scattered throughout the United States will be relying on the skills and services of work at home call center agents for the widespread success of their businesses.

Call centers are becoming a bigger and better industry all of the time. They comprise a large percentage of the customer service work that many companies engage in. In a general way a call center refers to “a variety of actual business functions, ranging from call centers designed to handle customer calls, tech support systems, help desks, or even outbound customer call agents.” Call center agents (work at home or on site employees) are trained to manage many ‘call’-types, including regular telephone inquiries, faxes, e-mails and web requests.

Many call centers find that costs are lowered and the overall efficiency of a business is increased when work...

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