Unless yours is a one-man organization, you achieve your organizational goals, to a smaller or greater degree, through a workforce. If that workforce is not productive, the efficiency of goals-achievement suffers and costs of achievement go up.
To some extent, productivity can be ensured through use of fear. However, in modern organizations operating in a competitive environment, fear is becoming less and less effective. Workers have increasing choices for selecting their employers.
This is particularly true of IT workforce with the specific kind of skills that your organization needs. You have not only to find people with the right skills but you also have to retain them. Both productivity and customer service can improve significantly if you are able to maintain a stable workforce.
It is in this context that workforce management has become a key management area these days.
What Is Workforce Management?
Workforce management seeks to develop a workforce consisting of happy and productive workers through:
-> Good payroll and benefits packages and administration
-> Best HR practices that help recruit and retain the right...
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