Many call centers hire remote agents – individuals who work at home. Normally, phone calls are directed to the remote agents, who answer them as if they were working physically in a call center. Nowadays, remote agents are expected to handle more than just phone calls but e-mail or instant message inquiries as well. However, the work mainly depends on the company the remote agent is working for. Most call centers do not directly employ their staffs; instead, they rely on other companies for the recruitment, training and management of those people answering phone calls.
The Equipments for a Work-At-Home Call Center Agent
In order to become a remote agent or a work-at-home call center agent, there is a variety of equipments required. First on the list of equipments is the computer. It may be advisable to have a computer running on Windows operating system with at least 300 MHz processor. Additionally, there might be a need for an additional 600MB of free space on the hard drive and at least a RAM of 256 MB. These are just the basic overview of the specifications since the specific requirements regarding the speed and memory of the computer may vary from...
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