You are the network administrator at your organization and the company has just decided to switch to a VOIP network. Based on your knowledge of this from other network administrators, you know that it is very possible that the VOIP network will have major problems within a short period of time after installation.
It was fairly easy to maintain your networks in the past because it did not need very much attention based on its usage. Employees were surfing the internet, storing files, checking emails and this was highlights in the system. There was rarely a major problem with the network considering the type of work being done. You considered it a bad day if there was a virus that got through your firewall.
Now, you are dealing with a whole new problem since the company decided to have VOIP network installed. The people in the company are now reporting that they are having problems that include hearing echoes, garbled conversations and even dropped calls. All of these problems can cause major problems, including hard feeling by the customers and lost business and revenue. You do not want your customers going to your competition just because your telephones are...
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