By definition, virtual call centers are call centers wherein the organizations representatives are dispersed geographically, rather than being located at work stations in a building operated by the organization.
Employees of virtual call centers can be situated in groups in a number of smaller centers though most often they work from their own homes. Virtual call centers are effective arrangements for several employees.
From the organizations standpoint, it can also be beneficial in terms of cutting the costs of housing and equipment, thus normally leading to lower employee turnover rates.
Benefits of the Virtual Call Centers
For starters, the virtual call center can provide the benefit of extended service hours. There are companies who are searching for 24-hour communications with the customer. With a virtual call center, it is easy to manage workers based on their time zones and work time preferences. Additionally, for some employees, this can include the offset hours of the day.
The benefit of recognizing productivity improvements is also existent. For several individuals, working from home is more comfortable and more productive than being...
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