When you set up shop and allow for payments via debit and credit cards, there are numerous advantages- including spontaneous shoppers, and people who will buy more when they can put it on a credit card, but there are also a few disadvantages as well. One issue many retailers discover when they first start accepting credit cards is not only will they be responsible for paying the various fees associated with accepting credit or debit cards as payment, but accepting credit cards means you also have to deal with the occasional credit card dispute.
One common dispute will result in whats called a charge back. Credit card charge backs happen when a customer disputes a charge made on their credit card, and your bank transfers the liability to you and requires that you pay the money back. There are two main reasons why a charge back occurs-
Fraud
Poor Customer Service
If a cardholder decides to dispute a transaction they find on their credit card statement because they say the card has been stolen or someone used the card without their permission, then the retailer is responsible to recover that money. The cardholders credit card will be refunded and the...
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