Whatever happened to the adage “The customer is king or queen”? or the customer is always right. Not anymore. Companys representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day.
What kind of individual gets kicks from this kind of behavior? Do they even think before they call the reaction of the customer they call and whom they might come in contact with that day? Is this kind of action possibly more legal liability just waiting to happen?
Road Rage is so common in our society now… whats next- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would almost bet on it!
Credit card companies are the amongst some of the worst offenders and now, if one is a good, pay your bills on time and in full customer they dont want you and in fact, are considering penalizing the “good customer” by charging them an annual fee to use their card. Seriously?
It truly amazes and stuns me how deplorable customer service has become. Its such an...