Pre-paid legal service providers are required to provide either a written agreement of the services provided in their plans, or at least a written communication concerning the services covered, together with the fees to be charged for services not covered in the written agreement of membership.
However, most people gloss over terms and conditions and just sign the agreement assuming they are covered for most legal services. This usually gives rise to frequent complaints about the service, fee disputes and complaints about attorneys.
Generally, if you have any complaint with your service, you should first address any such complaint with your service provider. Contact them to get information regarding their in-house complaint process and settlement of disputes. If you are unsatisfied, then it helps to know who regulates your kind of legal insurance.
Your states Department of consumer affairs licenses and regulates all pre-paid legal plans. Prepaid legal service companies are required to register with the department prior to commencing business and appoint a sales representative. Further regulation can be provided by your local bar...