Why Do Your Customers Complain and What Can You Do

| Total Words: 1321

Why Do Your Customers Complain and What Can You Do About It?

As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!

How can you prevent your business from becoming feature of the week? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customers perspective.

Having an effective complaint handling process is important but that is the equivalent of closing the stable door after the horse has bolted its too late, your customer has already suffered.

Its more effective to know what your customers could potentially complaint about and put it right before it happens.

So what are the common reasons for customer complaints? Mark Bradley of Customer Service Network (www.customernet.com), which facilitates in benchmarking, improving processes and implementing improvements to help reduce customer complaints, says,
Financial loss is...

To view and download this full PLR article, you must be logged in. Registration is completely free. Once you create your account, you will be able to browse, search & downlod from our PLR articles database of over "1,57,897+" on 1,000's of niches and 200+ categories without paying a penny. Click here to signup...

Recommended Products You Might Like

Email Success Blueprint Personal Use Ebook

Price: $1.97
Download Now

Squeeze Page To Bank Account Resale Rights Ebook

Price: $1.97
Download Now

Real World Affiliate Profits Mrr Ebook

Price: $1.97
Download Now

THE UNDERGROUND PLAYBOOK: Discover 28 Incredible Secrets To GROW Any Business...